Frequently Asked Questions
Everything you need to know about shopping at ELEGOO Official.
Where do you ship from and what are the delivery times?
We ship from local warehouses in the US, EU, UK, CA, and AU. Orders are typically processed within 1-2 business days and delivered within 3-7 business days depending on your location.
What is your warranty policy for 3D printers?
We offer a 1-year limited warranty on the entire printer and a 6-month warranty for consumable parts such as LCD screens, FEP films, and nozzles.
What is your return and refund policy?
We provide a 30-day window for returns. If the product is unopened and in its original packaging, we will issue a full refund. For quality-related issues, we provide free replacements or repairs.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier’s website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Shop Pay for installment billing.
Where can I find the latest firmware and slicing software?
All firmware updates, USB drive files, and recommended slicing software (like CHITUBOX or Voxeldance Tango) are available for free download on our official Support page.